Mark Marquez
Technical Support Engineer with years of hands-on IT, cybersecurity, SaaS operations, and emerging AI tooling. Time in the weeds — supporting real users, hardening real networks, shipping automation that saved real hours. I'm happiest when a hard ticket lands on my desk.
Today I work at the intersection of classical IT and agentic AI — helping teams go from "we should automate that" to running workflows their staff actually trust. Also: neuroscience research assistant, amateur home-lab operator, perpetual tinkerer.
What I bring to a support team.
Infrastructure Integration
Windows & Linux environments, M365/Azure/AWS, network hardening (TCP/IP, VPNs, VLANs), and cyber-insurance-grade security baselines — IAM, MFA, EDR, RMM, backups.
Automation & Workflows
Python, PowerShell, and Bash pipelines that replace tickets, repeat tasks, and manual reporting. Measurable hour-reductions on real workflows.
Data Engineering & Analytics
SQL analytics, dashboards, and ETL pipelines with Python & Pandas that turn scattered business data into one source of truth.
AI Agents & Workflows
Agentic AI built with Claude, Grok, Ollama, Gemma, and open tooling — designed around your process, not a demo script.
Project Archive
Field logs from years building real IT, data, and AI systems — each linked out to the full write-up.
Open to remote
Technical Support Engineer roles.
Best way to reach me is email or LinkedIn. Resume on request. The chat widget that used to live in the corner now lives inside its own portfolio writeup — try it there.